Digitising Tenant Engagement
Our tenant portal is a web-based platform on which our tenants can make facility management requests, view e-debit notes and circulars, and get in touch with administration and other important contacts. After these requests are received, work orders are automatically generated. This digitised process reduces paper use and saves data input time.
In 2021, we continued to introduce new features to the portal, including a facilities maintenance feature which offers a digital alternative to submitting and tracking facilities maintenance requests. All requests made are logged in the system and can be reviewed at any time. The tenant portal is now accessible to over 2% of office tenants and 0% of retail tenants. An upgraded version of the portal was launched in December 2021 for retail tenants and will be rolled out to office tenants in Q2 of 2022.
Representatives from the information technology department and portfolio management teams convene regularly to ensure that the portal meets evolving business needs.
Smart Conservation Through Technology
In 2021, we worked with two tenants to install smart power monitoring systems that allow both landlords and tenants to continuously review energy consumption patterns, identify potential energy savings and drive behavioural change.
To promote water efficiency and raise awareness about the importance of conserving water, we began installing wireless water sub-meters for office tenants to monitor water consumption and working with tenants to review and enhance the efficiency of their water fittings.
While waste measurement conventionally involves manual weighing and recording, in 2021, with the support of the Swire Pacific SD Fund, we began a pilot programme where smart scales are retrofitted underneath bins inside tenants’ premises. These scales collect data on the weight of the waste and recyclables, and then feed the information to live engagement dashboards, which display data insights and waste reduction tips.
We will continue to identify, evaluate and expand approaches that promote data sharing and help all parties cut down on waste, in the hopes of deepening collaboration with our tenants.