Tenants

HKEX Aspect A3, KPI A3.1

We work closely with our commercial tenants to help them integrate sustainability practices into their operations throughout the lifecycle of their tenancies. Our SD 2030 Tenants Subgroup – made up of representatives from our portfolio management teams and the technical services and sustainable development department – meets regularly to develop and enhance our tenant engagement efforts on sustainability. Sustainability is a regular agenda item incorporated into internal leasing and management meetings.

Since 2015, we have worked with a number of our office tenants at Taikoo Hui in Guangzhou to implement a variety of sustainability initiatives under our Green Pledge Programme. Based on the same goals as the Green Pledge Programme, this year we launched the Green Performance Pledge (“GPP”), a performance-based agreement that acts as a blueprint for our landlord-tenant partnerships, providing a roadmap to show our tenants how they can contribute to a more sustainable world.

In August 2021, we began a GPP pilot programme which attracted interest and numerous requests for new leases and renewals, as well as from existing tenants. To expand the coverage of the GPP, we have reviewed and revised our 2025 KPI to have 50% of our office tenants10 sign this pledge.

We also continued to train our general managers and colleagues from management offices at our Hong Kong and Chinese Mainland portfolios to help ensure that all teams are engaged in the Company’s SD goals and offer our value-adding SD programmes to our tenants. In 2021, we also launched a one-stop resource hub on the Company’s intranet to support our efforts in this area. This allows colleagues to access useful tools, courses and articles that support their sustainability-related conversations with tenants. The hub saw over 1,000 visits during its first month of operation.

Tenant Surveys Focus on Future Needs

Taikoo Place conducted a tenant survey in December 2019 and early 2020 which formed the first part of a three-phase customer mapping plan. Throughout 2020 and 2021, we ran Phase 2 of this plan, focusing on understanding our customers’ physical usage across our whole portfolio as well as breaking down the unique needs of different customer archetypes. This will allow us to make more informed decisions about maximising the use of our space and what technologies can and should be implemented to streamline the user experience.

In 2021, our customer mapping plan also included Phase 3, focusing on ways to create an open feedback loop with tenants to keep us continuously informed about changing tenant needs and preferences. This will allow us to be more agile with decision-making and consequently enhance our offerings.

Tenant Engagement - Environment

We conduct numerous tenant engagement initiatives that focus on reducing the environmental impacts of our developments.
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Tenant Engagement - Digitalisation

We continue to digitise aspects of our operations to promote efficiency, effectiveness and better user experiences.
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Tenant Engagement - Social

We work to create social initiatives that connect our tenants with each other and with the wider community.
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Tenant Engagement - Environment

We conduct numerous tenant engagement initiatives that focus on reducing the environmental impacts of our developments.

Tenant Engagement - Digitalisation

We continue to digitise aspects of our operations to promote efficiency, effectiveness and better user experiences.

Tenant Engagement - Social

We work to create social initiatives that connect our tenants with each other and with the wider community.
10
Measured by occupied lettable floor area (“LFA”) of office portfolios at 100% basis comprising of Taikoo Place and Pacific Place in Hong Kong and Taikoo Hui in Guangzhou.