Our Stakeholder Engagement Approach
Communication and engagement with employees, investors, tenants, customers, suppliers, regulators, NGOs, community representatives and many others is an integral part of our daily operations. This is set out in our SD 2030 Strategy.
We regularly engage with our stakeholders to understand their priorities, expectations and perceptions regarding SD issues.
When we first introduced our SD 2030 Strategy in 2016, we engaged extensively with senior managers and employees from across the business and consulted external sustainability experts. Today, our SD Communication and Engagement Committee continues to gather the support of our employees and other stakeholders to further integrate the SD 2030 Strategy across our business.
Our Stakeholders
Swire Properties’ stakeholders are both internal and external interest groups which have a significant impact on our business, or which experience significant impacts from our operations. We regularly engage with these stakeholders through the appropriate channels.
Stakeholder Groups and Methods of Engagement
- Surveys and interviews
- SPLinks intranet and the employee newsletter CornerStone
- Training sessions
- Competitions and team-building activities
- Virtual and in-person forums
- Employee townhalls
- “WeChat Work” mobile application
- Community events
- Joint projects
- Working committees and consultations
- Multi-stakeholder meetings and seminars on specific issues
- SD-themed tenant engagement programmes
- Joint projects
- Community events
- Surveys and interviews
- Multi-stakeholder meetings and seminars on specific issues
Consumers
- Surveys
- Customer service mobile applications
- Community events
- Joint projects
- Supplier screenings and assessments
- Joint projects
- Surveys
- Forums
Government
- Joint projects
- Working committees and consultations
- Interviews
- Joint projects and research funds
- Multi-stakeholder forums and partnerships
- Seminars
- Surveys and interviews
- Multi-stakeholder meetings and seminars on specific issues
- Joint projects
- SD benchmarks and indices
- Interviews and meetings
- Newsletters
- Events
- Investor Day
- Annual gatherings
- Interviews
- Feedback and responses to media enquiries
- Surveys and interviews
- SPLinks intranet and the employee newsletter CornerStone
- Training sessions
- Competitions and team-building activities
- Virtual and in-person forums
- Employee townhalls
- “WeChat Work” mobile application
- Community events
- Joint projects
- Working committees and consultations
- Multi-stakeholder meetings and seminars on specific issues
- SD-themed tenant engagement programmes
- Joint projects
- Community events
- Surveys and interviews
- Multi-stakeholder meetings and seminars on specific issues
Consumers
- Surveys
- Customer service mobile applications
- Community events
- Joint projects
- Supplier screenings and assessments
- Joint projects
- Surveys
- Forums
Government
- Joint projects
- Working committees and consultations
- Interviews
- Joint projects and research funds
- Multi-stakeholder forums and partnerships
- Seminars
- Surveys and interviews
- Multi-stakeholder meetings and seminars on specific issues
- Joint projects
- SD benchmarks and indices
- Interviews and meetings
- Newsletters
- Events
- Investor Day
- Annual gatherings
- Interviews
- Feedback and responses to media enquiries
Stakeholder-driven Materiality
HKEX Mandatory Disclosure Requirement
In 2020, we initiated a materiality review with the support of an independent consultant, the aim of which was to understand our stakeholders’ perceptions of the progress of our SD 2030 Strategy and their evolving expectations and priorities for the future. These perceptions will help us further align our business practices, improve our decision-making and accountability and guide the refinement of our strategy and focus areas in response to the latest local, regional and global developments, as well as the global COVID-19 pandemic.
We also gathered stakeholders’ feedback about the pandemic’s effects on their businesses, the real estate industry and Swire Properties. This feedback allowed us to develop a proactive, targeted and responsive plan to meet stakeholders’ expectations.
In 2021, we continued this process, adopting a combined qualitative and quantitative approach to assessing materiality, interviewing 23 subject matter experts to identify new challenges and opportunities, and conducting a broader survey of 547 external and internal stakeholders, ranking issues in terms of perceived importance to society, the environment and, for employees, the perceived impact on our business.
Materiality Matrix
Top Material Issues
The top material issues in the matrix, namely Tier 1 and Tier 2 issues, are consistent with the focus areas of our SD 2030 Strategy and have been addressed in this report in accordance with the relevant Global Reporting Initiative Standards (“GRI Standards”).
| Material Issues | SD 2030 Focus Areas | GRI Standards | Impacts and Boundaries | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Employee Groups | Community/NGOs | Suppliers | Tenants | Consumers/Customers | Regulators/Government | Joint Venture Partners | Ind. Experts/Academia | Shareholders/Investors | Media | ||||
Green building construction & renovation
| GRI 417 Marketing and Labelling (2016) | ||||||||||||
Technology & innovation
| Integral to multiple focus areas | N/A | |||||||||||
Energy efficiency
| GRI 302 Energy (2016) | ||||||||||||
Tenant & customer engagement
| GRI 418 Customer Privacy (2016) | ||||||||||||
Local economic development
| GRI 203 Indirect Economic Impacts (2016) | ||||||||||||
Community investment & engagement
| GRI 413 Local Communities (2016) | ||||||||||||
Local revitalisation
| GRI 203 Indirect Economic Impacts (2016) | ||||||||||||
Corporate governance
| GRI 205 Anti-corruption (2016) GRI 206 Anti-competitive Behavior (2016) | ||||||||||||
Climate adaptation & resilience
| GRI 201 Economic Performance (2016) GRI 305 Emissions (2016) | ||||||||||||
Decarbonisation
| GRI 305 Emissions (2016) | ||||||||||||
Employee wellbeing
| GRI 403 Occupational Health & Safety (2018) | ||||||||||||
Stakeholder engagement & collaboration
| Integral to multiple focus areas | N/A | |||||||||||
Resource & circularity
| GRI 306 Waste (2020) | ||||||||||||
Visitor/occupant health & wellbeing
| GRI 416 Customer Health and Safety (2016) | ||||||||||||
Talent attraction, retention & development
| GRI 401 Employment (2016) GRI 404 Training and Education (2016) GRI 405 Diversity and Equal Opportunity (2016) GRI 406 Non-Discrimination (2016) | ||||||||||||
Renewable energy
| GRI 302 Energy (2016) | ||||||||||||
Responsible supply chain management
| GRI 301 Materials (2016) GRI 308 Supplier Environmental Assessment (2016) GRI 414 Supplier Social Assessment (2016) | ||||||||||||
Long-term financial performance & value
| GRI 201 Economic Performance (2016) | ||||||||||||
Risk management
| GRI 201 Economic Performance (2016) | ||||||||||||
Indoor air quality
| GRI 416 Customer Health and Safety (2016) | ||||||||||||