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Talent Retention

GRI 401, 404
HKEX Aspect B3
We prioritise attracting talented people to work with us and retaining them as they develop their long-term careers within the Company.

Learning and Development Programmes

Our multi-year trainee programmes help develop talent in building surveying, engineering and general management. For example, Swire Hotels’ 18-month international operations management trainee programme provides wide-ranging exposure to hotel operations in Hong Kong, Mainland China and Miami, U.S.A.

Other learning and development programmes across the Company include:

  • On-the-job training;
  • internal job rotations;
  • mentoring opportunities;
  • secondments in other markets where we operate; and
  • management and leadership training programmes.

Total Training Hours and Spending
HKEX KPI B3.2
Total training hours
Average training hours per employee
Total training spend
Average Hours of Training, by gender
2019
Change year-on-year
Male
Male
2019
Change year-on-year
Female
Female
2019
Change year-on-year
Average Hours of Training, by employment category
2019
Change year-on-year
Management
Management
2019
Change year-on-year
Non-management
Non-management
2019
Change year-on-year

Revamping our Trainee Programme

We nurture talent by ensuring that our trainees are properly familiarised with the Company and their role within it as early as possible. In September 2019, we launched a revamped trainee on-boarding programme which was designed to be more user-centric and maximise learning effectiveness.

The now-completed revamping process was divided into three phases:

Phase I:

Focus groups were held in which previous trainees shared their experiences and suggested how the trainee programme could be improved to facilitate a smoother transition from university to work.

Phase II:

Based on the focus group results, the department introductions, which are part of the trainee programme, were enhanced by adopting a more “story-telling” approach. Adjustments to job shadowing were also made and a trainee shadowing guidance booklet was prepared so that trainees and their host departments could better understand their respective roles and expectations.

Phase III:

Launch of the revamped trainee programme.

New Evaluation Framework for Learning and Development Programmes

We are developing a learning evaluation framework, with reference to the Kirkpatrick Evaluation Model, to help us analyse and evaluate the impact of our different learning and development programmes.

We are also reviewing selected leadership training programmes such as the Achieving Excellence Programme. This is a two-year programme that aims to help our managers develop their careers through workshops focused on leadership and presentation skills, strategic thinking, fostering teamwork, and performance management.

We plan on adopting a multidimensional performance appraisal system (for example, a 360-degree feedback mechanism) so that we can gather feedback from individual employees on how our learning and development programmes have helped them in their career development and how these programmes have contributed to employee retention and the improvement of work efficiency.

Developing Talent through our Micro College

Last year, we introduced an e-learning training platform for our Mainland China employees to make our training programmes more accessible. This platform provides more than 1,000 mini-training modules that employees can access via personal computers and smartphones. In addition to enhancing our ability to track employee training and analyse their performance, this platform allows our employees to plan the training around their work schedules and earn reward points by registering online for training workshops.

We then launched the HKRI Taikoo Hui Micro College in September 2019, which offers courses designed to enhance the professional skills and personal and management capabilities of our employees in Shanghai. Learners are given “learning passports” which are stamped with points after they complete courses. They are also given access to information and learning materials in our regularly updated corporate e-library.

The Return of our Digital Series

Following on from the success of workshops on digital marketing trends held last year, we hosted six workshops this year on various topics with an emphasis on data analysis.

“DISC” Profile Workshops Foster Teamwork

“DISC” Profile workshops are small-scale one-day workshops that aim to help our employees find out more about their office personalities and helping them become better team players.