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Supply Chain Policy
2020 KPI
Progress Updates in 2019
2020 KPI
Full implementation of our Supplier Code of Conduct (“SCoC”) in Hong Kong and Mainland China
Progress Updates in 2019
It is standard practice to promote the SCoC to all suppliers in Hong Kong and Mainland China.
2020 KPI
Implement green procurement systems across all business operations in Hong Kong and Mainland China
Progress Updates in 2019
Green procurement training in Mainland China completed for our offices and portfolios.
Monitoring (Compliance)
2020 KPI
Progress Updates in 2019
2020 KPI
Ensure key high-risk suppliers demonstrate compliance with the SCoC
Progress Updates in 2019
Conducted an annual supply chain risk assessment of our top 25 critical suppliers, by highest procurement spending, in 2019.
Supply Chain Improvement
2020 KPI
Progress Updates in 2019
2020 KPI
Develop programmes for supply chain improvements
Progress Updates in 2019
We hosted a sustainability engagement forum attended by 80 of our suppliers and business partners in Hong Kong, and a separate event focusing on the application of green construction materials with 11 suppliers in Guangzhou.
Tenant Engagement12
2020 KPI
Progress Updates in 2019
2020 KPI
Introduce sustainability guidelines for commercial tenants undertaking new fit-outs and renovations
Progress Updates in 2019
Updated and began to implement fit-out and renovation guidelines for office and retail tenants and prepared an accompanying one-page information sheet.
Recognised 8 F&B tenants in Hong Kong and Mainland China with the Green Kitchen Award since launching the Green Kitchen Initiative in 2017.
Tenant Satisfaction
2020 KPI
Progress Updates in 2019
2020 KPI
Conduct tenant satisfaction surveys in Hong Kong and develop appropriate KPIs for improvement
Progress Updates in 2019
We began conducting tenant satisfaction surveys of office tenants in Taikoo Place.
Retail
2020 KPI
Progress Updates in 2019
2020 KPI
Conduct surveys to collect customer feedback
Progress Updates in 2019
Continued to conduct surveys in our major retail properties in Hong Kong and Mainland China.
Office Workers
2020 KPI
Progress Updates in 2019
2020 KPI
Conduct surveys to collect office tenant feedback
Progress Updates in 2019
We began conducting a survey of office workers at Taikoo Place.
Hotel Guests
2020 KPI
Progress Updates in 2019
2020 KPI
Conduct hotel guest surveys
Progress Updates in 2019
We continued to conduct guest satisfaction surveys at EAST, Hong Kong.
Engagement (Owners, Occupiers and Serviced Apartment Residents)
2020 KPI
Progress Updates in 2019
2020 KPI
Complete a pilot survey in Hong Kong to establish baseline level of satisfaction and establish an appropriate KPI for improvement
Progress Updates in 2019
Completed in-person and online satisfaction surveys with owners and residents of ALASSIO and AREZZO, the results of which will influence the design of future residential projects.
2020 KPI
Develop Green Pledge Programme for serviced apartment residents
Progress Updates in 2019
The Green Pledge Programme for residents of STAR STUDIOS has been developed and will be rolled out in 2020.
Government
Government Engagement
2020 KPI
Progress Updates in 2019
2020 KPI
Identify key government bodies for engagement and design bespoke government engagement plans for all portfolios
Progress Updates in 2019
Continued exploring cooperation and engagement opportunities with the local Chaoyang District government.
Taikoo Li Sanlitun was listed as a pilot site for the night economy trial by the local government. Developing the night economy is one of the focus areas of the Beijing government.
NGOs
NGO Engagement
2020 KPI
Progress Updates in 2019
2020 KPI
Identify and prioritise NGOs for engagement in all operations and expand NGO engagement in Mainland China and the U.S.A.
Progress Updates in 2019
Partnerships this year included NGOs supporting environmental protection, poverty alleviation, youth education and caring for vulnerable groups in local communities.
For more information about our work with NGOs, please refer to the Community Investment and Volunteering sections.
Joint Venture Partners
Joint Venture Partners Engagement
2020 KPI
Progress Updates in 2019
2020 KPI
Engage 100% of our joint venture partners with our SD 2030 Strategy
Promote and support the efforts of joint venture companies to provide their employees with SD training
Progress Updates in 2019
Continued engaging our joint venture partners on SD initiatives.
Partner Selection and Company Formation
2020 KPI
Progress Updates in 2019
2020 KPI
Integrate SD considerations into joint venture partner selection and joint venture company formation processes
Progress Updates in 2019
Continued engaging our joint venture partners on SD initiatives.
12 In 2019, we reviewed our 2020 KPIs under the Tenant Engagement performance category and removed the KPI “Review and expand the Green Pledge Programme to include the majority of office tenants”