Residential Owners, Occupiers and Serviced Apartments

In 2018, we conducted a pilot satisfaction survey of owners and occupiers of ALASSIO and AREZZO to help us identify areas for improvement in the way we design and build residential properties. The survey was designed to understand their level of satisfaction with the developments in terms of design, ease of maintenance of in-unit items, preferred clubhouse features, sustainability considerations such as indoor air quality, thermal comfort and other variables. These insights will be considered in the design and management of future residential projects, with the aim of making our residents happier, resulting in stronger and longer-term owner and occupier relationships.

In-depth interviews were conducted in March 2019 and an online survey was launched for all residents in June 2019. Key takeaways of the survey include:

• We have a positive reputation with residents.
• Residents are satisfied with the design and service of our apartments.
• Residents support our SD efforts.
• More communication about SD and ways to help residents live sustainably could be beneficial to us.