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For the purposes of our SD 2030 Strategy and SD reporting, materiality is defined as any factor that has a present or future impact on our ability to achieve our SD vision.

We believe that balancing internal and external viewpoints is critical to defining and managing SD issues that are significantly relevant to our business and our stakeholders.

Our Stakeholder Engagement Approach

HKEX Aspect B8

Communication and engagement with our employees, investors, tenants, customers, suppliers, regulators, NGOs, community representatives, and many others is an integral part of our daily operations, as set out in our SD 2030 Strategy.

We regularly engage with our stakeholders so that we can understand their priorities, expectations and perceptions regarding SD issues.

When we first introduced our SD 2030 Strategy in 2016, we engaged extensively with senior managers and employees from across our business and also consulted external sustainability experts. Today, our SD Communication and Engagement Committee continues to gather the support of our employees and other stakeholders so as to further integrate our SD 2030 Strategy across our business.

Our Stakeholders

GRI 102-40, 102-42, 102-43
Our stakeholders are both internal and external interest groups which have a significant impact on our business or which experience significant impacts from our operations. We regularly engage with our stakeholders in appropriate ways:

Stakeholder Groups and Methods of Engagement

Employee Groups
Employee Groups
  • Surveys and interviews
  • Intranet and staff newsletter CornerStone
  • Training sessions
  • Competitions and team-building activities
  • Forums
  • Staff townhalls
  • “WeChat Work” mobile application
Community/NGOs
Community/NGOs
  • Community events
  • Joint projects
  • Working committees and consultations
  • Multi-stakeholder meetings/seminars on specific issues
Tenants
Tenants
  • SD-themed tenant engagement programmes
  • Joint projects
  • Community events
  • Surveys and interviews
  • Multi-stakeholder meetings/seminars on specific issues
Customers/Consumers
Customers/Consumers
  • Surveys
  • Customer service mobile applications
  • Community events
  • Joint projects
Suppliers
Suppliers
  • Supplier screening and assessments
  • Joint projects
  • Surveys
  • Forums
Regulators/Government
Regulators/Government
  • Joint projects
  • Working committees and consultations
  • Interviews
Industry Experts/Academia
Industry Experts/Academia
  • Joint projects/research funds
  • Multi-stakeholder forums and partnerships
  • Seminars
Joint Venture Partners
Joint Venture Partners
  • Surveys and interviews
  • Multi-stakeholder meetings/seminars on specific issues
  • Joint projects
Shareholders & Investors
Shareholders & Investors
  • SD benchmarks and indices
  • Interviews and meetings
  • Newsletters
  • Events
  • Investor Day
Media
Media
  • Annual gathering
  • Interviews
  • Feedback and responses to media enquiries
Employee Groups
Employee Groups
  • Surveys and interviews
  • Intranet and staff newsletter CornerStone
  • Training sessions
  • Competitions and team-building activities
  • Forums
  • Staff townhalls
  • “WeChat Work” mobile application
Community/NGOs
Community/NGOs
  • Community events
  • Joint projects
  • Working committees and consultations
  • Multi-stakeholder meetings/seminars on specific issues
Tenants
Tenants
  • SD-themed tenant engagement programmes
  • Joint projects
  • Community events
  • Surveys and interviews
  • Multi-stakeholder meetings/seminars on specific issues
Customers/Consumers
Customers/Consumers
  • Surveys
  • Customer service mobile applications
  • Community events
  • Joint projects
Suppliers
Suppliers
  • Supplier screening and assessments
  • Joint projects
  • Surveys
  • Forums
Regulators/Government
Regulators/Government
  • Joint projects
  • Working committees and consultations
  • Interviews
Industry Experts/Academia
Industry Experts/Academia
  • Joint projects/research funds
  • Multi-stakeholder forums and partnerships
  • Seminars
Joint Venture Partners
Joint Venture Partners
  • Surveys and interviews
  • Multi-stakeholder meetings/seminars on specific issues
  • Joint projects
Shareholders & Investors
Shareholders & Investors
  • SD benchmarks and indices
  • Interviews and meetings
  • Newsletters
  • Events
  • Investor Day
Media
Media
  • Annual gathering
  • Interviews
  • Feedback and responses to media enquiries

Stakeholder-driven Materiality

GRI 102-42, 102-44, 102-46, 102-47, 103-1

We conducted a materiality review in 2017/18 by carrying out surveys of more than 300 stakeholders as well as 22 in-depth stakeholder interviews. The materiality matrix set out below reflects the findings from that materiality review.

The materiality matrix maps 27 SD issues, with their importance to external stakeholders appearing on the y-axis and their importance to our business continuity and development on the x-axis. Overall materiality was determined by the aggregate score assigned to each SD issue by our internal and external stakeholders.

Materiality Matrix

Please select (single option):

- All - Tier 1 Issues Tier 2 Issues Tier 3 Issues Places People Partners Performance (Environment) Performance (Environment)
Tier 1 Issues
Tier 2 Issues
Tier 3 Issues
Places
People
Partners
Performance (Environment)
Performance (Economic)

Top Material Issues

The top material issues in the matrix, namely Tier 1 and Tier 2 issues, are consistent with the focus areas of our SD 2030 Strategy and have been addressed in this report in accordance with the relevant Global Reporting Initiative Standards (“GRI Standards”).

As summarised in the following table, the content of this report also reflects additional emerging issues that are the subject of increasing public and regulatory attention, such as indoor air quality and water conservation.

Material Issues SD 2030 Strategy Focus Areas GRI Standards Impacts and Boundaries
Employee Groups
Community/NGOs
Suppliers
Tenants
Consumers/Customers
Regulators/Government
Joint Venture Partners
Ind. Experts/Academia
Shareholders/Investors
Media
Green building construction / renovation
GRI 417 Marketing and Labelling (2016)
Energy efficiency
GRI 302 Energy (2016)
Climate change/decarbonisation
GRI 305 Emissions (2016)
Local economic development
GRI 203 Indirect Economic Impacts (2016)
Community investment/engagement
GRI 413 Local Communities (2016)
Tenant/customer engagement
N/A
Corporate governance
GRI 205 Anti-corruption (2016)
Talent attraction/retention

GRI 401 Employment (2016)

GRI 404 Training and Education (2016)

GRI 405 Diversity and Equal Opportunity (2016)

Social inclusion
GRI 413 Local Communities (2016)
Local revitalisation
GRI 203 Indirect Economic Impacts (2016)
Stakeholder engagement
Integral to multiple focus areas
N/A
Long-term financial performance/value
GRI 201 Economic Performance (2016)
Occupational health and safety
GRI 403 Occupational Health & Safety (2018)
Waste management
GRI 306 Effluents and Waste (2016)
Renewable energy
GRI 302 Energy (2016)
Responsible supply chain management

GRI 301 Materials (2016)

GRI 308 Supplier Environmental Assessment (2016)

GRI 414 Supplier Social Assessment (2016)

Employee wellbeing
GRI 403 Occupational Health & Safety (2018)
Indoor air quality (emerging issue)
GRI 416 Customer Health and Safety (2016)
Water conservation (emerging issue)
GRI 303 Water and Effluents (2018)