In early 2019, we began looking into revamping retail customer service staff uniforms across our portfolios in Hong Kong and Mainland China. The initiative aimed to give frontline staff a modernised new look and refresh our brand image while using sustainable and durable materials. Important elements of this initiative included:
- Engaging Hong Kong designer Angus Tsui to foster and support local talent.
- Adopting one design which can be used at all malls and in different seasons, environments and weather conditions.
- Ensuring a timeless design and high-quality materials to prolong the uniform’s service life.
- Using sustainable materials such as organic cotton and wool wherever possible.
- Using advanced pattern cutting techniques to minimise textile wastage.