Tenants

HKEX Aspect A3, KPI A3.1

We work closely with our commercial tenants to help them integrate sustainability practices into their operations. In 2020, we continued to implement our latest fit-out and renovation guidelines, which have been updated and customised for our office and retail tenants to help them incorporate sustainability considerations into their office and shop designs. We also introduced other initiatives to help our tenants fulfil their environmental, social and employee wellbeing objectives.

Since 2015, we have been working with some of our office tenants in Taikoo Hui, Guangzhou to implement a variety of sustainability initiatives under our Green Pledge Programme. We are now updating the Green Pledge framework to create an enhanced and more robust Green Performance Pledge that will allow us to work closely with our tenants to measure and jointly improve environmental performance.

On the management side, we revamped our working team structure to focus on three main areas: tenant communications, fit-out process, and data and feedback. We also conducted an SD engagement briefing with general managers and colleagues from the management offices of our Hong Kong and Chinese mainland portfolios to further engage all teams with our SD goals.

Tenant Portal Digitalisation

2020 saw the roll out of new features for our Tenant Portal, a website where our tenants can make facility management requests, view e-debit notes and circulars, and reach administration and other important contacts. This portal removes the need to print and mail debit notes – saving significant quantities of paper and time – and makes the tenant request process more efficient and convenient.

In August 2020, we launched the e-debit note function for all office buildings in Pacific Place. The full tenant portal was launched for selected retail tenants in the fourth quarter of 2020.

2020 saw the roll out of new features for our Tenant Portal, a website where our tenants can make facility management requests, view e-debit notes and circulars, and reach administration and other important contacts. This portal removes the need to print and mail debit notes – saving significant quantities of paper and time – and makes the tenant request process more efficient and convenient.

In August 2020, we launched the e-debit note function for all office buildings in Pacific Place. The full tenant portal was launched for selected retail tenants in the fourth quarter of 2020.

Digitalisation of Payments and Receipts

In 2020, we began the digital transformation of our payments and receipts processes. Digitalising these processes has saved time, money and resources. By migrating payments and bill settlements to electronic platforms like telegraphic transfers, direct deposits and autopay, we have mostly eliminated manual cheque payments, which has reduced the manual handling of paper, creating a safer environment for staff and tenants; and eliminated payment delays associated with cheque deliveries. Looking forward, in 2021, we will explore other electronic payment methods and work towards integrating our systems with the systems of our partner banks.

In 2020, we began the digital transformation of our payments and receipts processes. Digitalising these processes has saved time, money and resources. By migrating payments and bill settlements to electronic platforms like telegraphic transfers, direct deposits and autopay, we have mostly eliminated manual cheque payments, which has reduced the manual handling of paper, creating a safer environment for staff and tenants; and eliminated payment delays associated with cheque deliveries. Looking forward, in 2021, we will explore other electronic payment methods and work towards integrating our systems with the systems of our partner banks.

Tenant Surveys Focus on Future Needs

Taikoo Place conducted a tenant survey in December 2019 and early 2020 which formed the first part of a three-phase customer mapping plan. In 2020, we began Phase 2 of this plan, focusing on understanding our customers’ physical usage across our whole portfolio. This will allow us to make more informed decisions on maximising the use of our space and what technology can and should be implemented to streamline the user experience.

The customer mapping plan will continue through 2021 with Phase 3, which will focus on ways to create an open feedback loop with tenants to keep us continuously informed about changing tenant needs and preferences; allowing us to be more agile with decision making and consequently enhance our offerings.

Taikoo Place conducted a tenant survey in December 2019 and early 2020 which formed the first part of a three-phase customer mapping plan. In 2020, we began Phase 2 of this plan, focusing on understanding our customers’ physical usage across our whole portfolio. This will allow us to make more informed decisions on maximising the use of our space and what technology can and should be implemented to streamline the user experience.

The customer mapping plan will continue through 2021 with Phase 3, which will focus on ways to create an open feedback loop with tenants to keep us continuously informed about changing tenant needs and preferences; allowing us to be more agile with decision making and consequently enhance our offerings.

Environment Initiatives

We have a number of initiatives for tenants that focus on environmental issues like food waste, recycling, organic farming and more.
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Social Initiatives

We work to create social initiatives that connect our tenants with each other and with the wider community.
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Environment Initiatives

We have a number of initiatives for tenants that focus on environmental issues like food waste, recycling, organic farming and more.

Social Initiatives

We work to create social initiatives that connect our tenants with each other and with the wider community.

See More In

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.

Owners, Occupiers and Residents

We continue to develop residential projects in Hong Kong and other locations. While some of these projects have been developed for sale, others continue to be managed by the Company.

Suppliers

We work closely with a wide range of suppliers, including architects, designers, consultants, service providers, contractors, and vendors.

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.

Owners, Occupiers and Residents

We continue to develop residential projects in Hong Kong and other locations. While some of these projects have been developed for sale, others continue to be managed by the Company.

Suppliers

We work closely with a wide range of suppliers, including architects, designers, consultants, service providers, contractors, and vendors.