Suppliers

Supply Chain Policy

2020 KPI
  • Full implementation of our Supplier Code of Conduct (“SCoC”) in Hong Kong and the Chinese mainland
Progress Updates in 2020
  • It is now standard practice to promote the SCoC to all suppliers in Hong Kong and the Chinese mainland.
2020 KPI
  • Implement green procurement systems across all business operations in Hong Kong and the Chinese mainland
Progress Updates in 2020
  • Sustainable procurement training was completed for our offices and portfolios in Hong Kong and the Chinese mainland.

Monitoring (Compliance)

2020 KPI
  • Ensure key high-risk suppliers demonstrate compliance with the SCoC
Progress Updates in 2020
  • In 2020, we conducted an annual supply chain risk assessment of over 300 of our Tier-1 suppliers.

Supply Chain Improvement

2020 KPI
  • Develop programmes for supply chain improvements
Progress Updates in 2020
  • We hosted a sustainability engagement forum attended by 80 of our suppliers and business partners in Hong Kong, and a separate event focusing on the application of green construction materials in Beijing with key suppliers.

Tenants

Tenant Engagement

2020 KPI
  • Introduce sustainability guidelines for commercial tenants undertaking new fit-outs and renovations
Progress Updates in 2020
  • We created and updated communication material to improve tenant engagement regarding SD.
  • Recognised 27 food and beverage tenants in Hong Kong and the Chinese mainland with the Green Kitchen Award since launching the Green Kitchen Initiative in 2017.
  • Updated the Green Pledge framework, renaming it the Green Performance Pledge, to continue working with tenants to jointly improve environmental performance.

Tenant Satisfaction

2020 KPI
  • Conduct tenant satisfaction surveys in Hong Kong and develop appropriate KPIs for improvement
Progress Updates in 2020
  • Completed tenant satisfaction surveys on office tenants in Taikoo Place.

Customers

Retail

2020 KPI
  • Conduct surveys to collect customer feedback
Progress Updates in 2020
  • Continued to conduct customer surveys in our major retail properties in Hong Kong and the Chinese mainland. These included sentiment research, annual shopper research and a mystery shopper programme.

Office Workers

2020 KPI
  • Conduct surveys to collect office tenant feedback
Progress Updates in 2020
  • Completed a survey of office workers at Taikoo Place.

Hotel Guests

2020 KPI
  • Conduct hotel guest surveys
Progress Updates in 2020
  • Continued to conduct guest satisfaction surveys at EAST Hong Kong.

Residential

Engagement (Owners, Occupiers and Serviced Apartment Residents)

2020 KPI
  • Complete a pilot survey in Hong Kong to establish baseline level of satisfaction and establish an appropriate KPI for improvement
Progress Updates in 2020
  • Completed in-person and online satisfaction surveys with owners and residents of ALASSIO and AREZZO, the results of which will influence the design of future residential projects.
2020 KPI
  • Develop a Green Pledge Programme for serviced apartment residents
Progress Updates in 2020
  • The Green Pledge Programme for residents of STAR STUDIOS was rolled out in 2020.

Government

Government Engagement

2020 KPI
  • Identify key government bodies for engagement and design bespoke government engagement plans for all portfolios
Progress Updates in 2020
  • Continued to explore cooperation and engagement opportunities with local governments.
  • Taikoo Li Sanlitun continued to be a pilot site for the night economy trial by the Beijing government.

NGOs

NGO Engagement

2020 KPI
  • Identify and prioritise NGOs for engagement in all operations and expand NGO engagement in the Chinese mainland and the U.S.A.
Progress Updates in 2020
  • Most of our partnerships with NGOs in 2020 focused on combatting COVID-19 in the communities around our properties.
  • For more information about our work this year, please refer to the Resilience and Volunteering sections of this report.

Joint Venture Partners

Joint Venture Partners Engagement

2020 KPI
  • Engage 100% of our joint venture partners with our SD 2030 Strategy
  • Promote and support the efforts of joint venture companies to provide their employees with SD training
Progress Updates in 2020
  • Continued to engage our joint venture partners on SD initiatives throughout the year.

Partner Selection and Company Formation

2020 KPI
  • Integrate SD considerations into joint venture partner selection and joint venture company formation processes
Progress Updates in 2020
  • Continued to engage our joint venture partners on SD initiatives throughout the year.

See More In

Suppliers

We work closely with a wide range of suppliers, including architects, designers, consultants, service providers, contractors, and vendors.

Tenants

We work closely with our commercial tenants to help them integrate sustainability practices into their operations.

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.

Suppliers

We work closely with a wide range of suppliers, including architects, designers, consultants, service providers, contractors, and vendors.

Tenants

We work closely with our commercial tenants to help them integrate sustainability practices into their operations.

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.