Suppliers
Supply Chain Policy
2020 KPI
- Full implementation of our Supplier Code of Conduct (“SCoC”) in Hong Kong and the Chinese mainland
Progress Updates in 2020
- It is now standard practice to promote the SCoC to all suppliers in Hong Kong and the Chinese mainland.
2020 KPI
- Implement green procurement systems across all business operations in Hong Kong and the Chinese mainland
Progress Updates in 2020
- Sustainable procurement training was completed for our offices and portfolios in Hong Kong and the Chinese mainland.
Monitoring (Compliance)
2020 KPI
- Ensure key high-risk suppliers demonstrate compliance with the SCoC
Progress Updates in 2020
- In 2020, we conducted an annual supply chain risk assessment of over 300 of our Tier-1 suppliers.
Supply Chain Improvement
2020 KPI
- Develop programmes for supply chain improvements
Progress Updates in 2020
- We hosted a sustainability engagement forum attended by 80 of our suppliers and business partners in Hong Kong, and a separate event focusing on the application of green construction materials in Beijing with key suppliers.
Tenants
Tenant Engagement
2020 KPI
- Introduce sustainability guidelines for commercial tenants undertaking new fit-outs and renovations
Progress Updates in 2020
- We created and updated communication material to improve tenant engagement regarding SD.
- Recognised 27 food and beverage tenants in Hong Kong and the Chinese mainland with the Green Kitchen Award since launching the Green Kitchen Initiative in 2017.
- Updated the Green Pledge framework, renaming it the Green Performance Pledge, to continue working with tenants to jointly improve environmental performance.
Tenant Satisfaction
2020 KPI
- Conduct tenant satisfaction surveys in Hong Kong and develop appropriate KPIs for improvement
Progress Updates in 2020
- Completed tenant satisfaction surveys on office tenants in Taikoo Place.
Customers
Retail
2020 KPI
- Conduct surveys to collect customer feedback
Progress Updates in 2020
- Continued to conduct customer surveys in our major retail properties in Hong Kong and the Chinese mainland. These included sentiment research, annual shopper research and a mystery shopper programme.
Office Workers
2020 KPI
- Conduct surveys to collect office tenant feedback
Progress Updates in 2020
- Completed a survey of office workers at Taikoo Place.
Hotel Guests
2020 KPI
- Conduct hotel guest surveys
Progress Updates in 2020
- Continued to conduct guest satisfaction surveys at EAST Hong Kong.
Residential
Engagement (Owners, Occupiers and Serviced Apartment Residents)
2020 KPI
- Complete a pilot survey in Hong Kong to establish baseline level of satisfaction and establish an appropriate KPI for improvement
Progress Updates in 2020
- Completed in-person and online satisfaction surveys with owners and residents of ALASSIO and AREZZO, the results of which will influence the design of future residential projects.
2020 KPI
- Develop a Green Pledge Programme for serviced apartment residents
Progress Updates in 2020
- The Green Pledge Programme for residents of STAR STUDIOS was rolled out in 2020.
Government
Government Engagement
2020 KPI
- Identify key government bodies for engagement and design bespoke government engagement plans for all portfolios
Progress Updates in 2020
- Continued to explore cooperation and engagement opportunities with local governments.
- Taikoo Li Sanlitun continued to be a pilot site for the night economy trial by the Beijing government.
NGOs
NGO Engagement
2020 KPI
- Identify and prioritise NGOs for engagement in all operations and expand NGO engagement in the Chinese mainland and the U.S.A.
Progress Updates in 2020
- Most of our partnerships with NGOs in 2020 focused on combatting COVID-19 in the communities around our properties.
- For more information about our work this year, please refer to the Resilience and Volunteering sections of this report.
Joint Venture Partners
Joint Venture Partners Engagement
2020 KPI
- Engage 100% of our joint venture partners with our SD 2030 Strategy
- Promote and support the efforts of joint venture companies to provide their employees with SD training
Progress Updates in 2020
- Continued to engage our joint venture partners on SD initiatives throughout the year.
Partner Selection and Company Formation
2020 KPI
- Integrate SD considerations into joint venture partner selection and joint venture company formation processes
Progress Updates in 2020
- Continued to engage our joint venture partners on SD initiatives throughout the year.