We work closely with our suppliers to collect accurate and up-to-date information about their environmental, social and governance practices and performance.

Our e-Contractor List Management System is integrated with our vendor requisition process in Hong Kong and the Chinese mainland. This automated platform facilitates supplier selection, management and performance analysis and allows for timely updates of supplier information.

In order for new suppliers to be included on the list of approved contractors, they must first complete self-assessment questionnaires to confirm that they have appropriate policies and systems in place to comply with our SCoC. We monitor the compliance status of suppliers on our approved contractors list on an ongoing basis. In addition to requesting regular self-assessments, we may also undertake supplier site visits, request that our suppliers obtain independent certification in accordance with internationally recognised standards and submit environmental and health and safety management plans for our internal review.

Since 2019, we have worked to refine our performance management system for technical services providers. Any non-compliance or malpractice in the areas of health and safety, environment, procurement, quality and site management will be recorded, and the technical provider will be subject to disciplinary action.

In 2020, we conducted a risk assessment of over 300 Tier-1 suppliers, identified as either critical suppliers, high-volume, high-spending suppliers or non-substitutable suppliers, to confirm their compliance with our SCoC. These suppliers are based in Hong Kong, the Chinese mainland and the U.S.A., and together they contributed to more than half of our procurement spend in 2020.

According to our findings, none of these suppliers were considered “high risk” under our Enterprise Risk Management System (“ERM System”).

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Sustainable Procurement

As part of our sustainable procurement strategy, we implement guidelines on environmental procurement in accordance with the ISO 14001 Environmental Management System.

Tenant Environmental Initiatives

We have a number of initiatives for tenants that focus on environmental issues like kitchen waste, recycling, organic farming and more.

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.

Sustainable Procurement

As part of our sustainable procurement strategy, we implement guidelines on environmental procurement in accordance with the ISO 14001 Environmental Management System.

Tenant Environmental Initiatives

We have a number of initiatives for tenants that focus on environmental issues like kitchen waste, recycling, organic farming and more.

Customers

Customer feedback is vital to understanding our customers’ needs so that we can continue to improve our services and offerings.