Tenants | Partners | Swire Properties Sustainability Report 2024

Tenants

HKEX Aspect A3, KPI A3.1

Tenants

HKEX Aspect A3, KPI A3.1

Swire Properties works closely with our commercial tenants to help them integrate sustainability practices into their operations throughout the lifecycle of their tenancies. Our SD 2030 Tenants Subgroup – made up of representatives from our portfolio management teams and the FMSD department – meets regularly to develop and enhance our tenant sustainability engagement efforts. Sustainability is also a regular agenda item incorporated into internal leasing and management meetings.

Since 2015, we have partnered with office tenants at Taikoo Hui Guangzhou to implement sustainability initiatives through the Green Pledge Programme. In 2022, we launched the Green Performance Pledge (GPP), a performance-based framework that is now a blueprint for our landlord-tenant partnerships on sustainability. Our Green Kitchen Initiative, introduced in 2017, promotes collaboration with F&B tenants to reduce energy and water use and improve indoor air quality and waste management.

In 2024, we initiated discussions with market stakeholders to establish sustainability partnerships in the retail sector. Building on the success of the GPP and GKI, we have crafted a Green Retail Partnership framework focused on sustainable shop design, data sharing and operational performance improvements.

We continued to provide training to our general managers and colleagues from all Hong Kong and Chinese Mainland management offices to ensure the teams are fully engaged in the Company’s SD goals and offer our value-adding SD programmes to tenants. The one-stop resource hub on the Company’s intranet provides our staff with useful resources such as tools, courses and articles that support sustainability-related conversations with tenants.

Tenant Surveys Focus on Future Needs

In 2024, Taikoo Place conducted a tenant survey to gain insights that will inform business decisions, enhance customer service and allow us to set ourselves apart from our competitors. This is part of a broader feedback loop project designed to help us continuously understand and respond to our tenants’ needs.

The survey revealed several important insights:

86% of respondents stated that sustainability is a priority for their company.
82% claimed that sustainability was personally important to them in their workplace.
Over 90% of C-suite and executive management considered workplace sustainability important to their company.
Over 90% were satisfied with their working experience at Taikoo Place, citing convenient access to amenities, a quality work environment and attractive tenant-engagement activities. These factors helped to make Taikoo Place a desirable office location for like-minded businesses.
Over 70% considered themselves part of the Taikoo Place community.

Tenants also showed an interest in receiving behind-the-scenes insights into how our recycling programmes and recyclables are being managed. As a result, some communications initiatives are now being planned around this topic.

Tenant Engagement – Environment

Our bespoke tenant engagement programmes create lasting partnerships with tenants throughout the entire tenancy cycle. This year, the GPP and GKI continued to grow and thrive in Hong Kong and the Chinese Mainland, and we celebrated the launch of our new Green Retail Partnership initiative.

Tenant Engagement – Digitalisation

Swire Properties is committed to innovation and experimentation in our tenant offerings. Two Taikoo Place and Six Pacific Place were the first buildings in Hong Kong to obtain Platinum WiredScore and SmartScore certifications, with 13 other office buildings receiving Platinum WiredScore certification.