Swire Properties works closely with our commercial tenants to help them integrate sustainability practices into their operations throughout the lifecycle of their tenancies. Our SD 2030 Tenants subgroup – made up of representatives from our Portfolio Management teams and the TSSD department – meets regularly to develop and enhance our tenant sustainability engagement efforts. Sustainability is also a regular agenda item incorporated into internal leasing and management meetings.

Beginning in 2015, in partnership with office tenants at Taikoo Hui Guangzhou, we implemented a variety of sustainability initiatives through the Green Pledge Programme("GPP"). In 2021, we launched a pilot of our Green Performance Pledge, a performance-based agreement that follows the same goals as the Green Pledge Programme. In 2023, the GPP officially kicked off its next phase after two years of successful implementation.

We are committed to supporting our tenants in enhancing their SD performance and promote the inclusion of GPP participation as part of the tenancy agreement wherever possible.

Taikoo Place conducted a three-phase customer mapping plan. Phase one was a tenant survey; phase two focused on understanding our customers’ physical usage across the portfolio and the unique needs of different customer archetypes; and phase three researched ways to create an open feedback loop with tenants to keep us continuously informed about changing tenant needs and preferences, allowing us to be more agile with decision-making and better equipped to enhance our offerings. The 2022 survey focused on understanding the way different stakeholders use our portfolio and identifying areas for further enhancement of the user experience around connectivity, health and wellness, inclusion and diversity, digitalisation and sustainability. The survey results have helped to define multiple projects over the year and continue to support an upcoming strategy for the Taikoo community as a whole.