Swire Properties works closely with our commercial tenants to help them integrate sustainability practices into their operations throughout the lifecycle of their tenancies. Our SD 2030 Tenants subgroup – made up of representatives from our Portfolio Management teams and the TSSD department – meets regularly to develop and enhance our tenant sustainability engagement efforts. Sustainability is also a regular agenda item incorporated into internal leasing and management meetings.
Beginning in 2015, in partnership with office tenants at Taikoo Hui Guangzhou, we implemented a variety of sustainability initiatives through the Green Pledge Programme("GPP"). In 2021, we launched a pilot of our Green Performance Pledge, a performance-based agreement that follows the same goals as the Green Pledge Programme. In 2023, the GPP officially kicked off its next phase after two years of successful implementation.
We are committed to supporting our tenants in enhancing their SD performance and incorporate sustainability best practices in their office operations during the lease term. We have incorporated participation in our GPP as a dedicated green clause in the tenancy agreement, wherever feasible.
Also in 2023, we continued to provide training to our general managers and colleagues from all Hong Kong and Chinese Mainland management offices to ensure that teams are fully engaged in the Company’s SD goals and offer our value-adding SD programmes to tenants. The one-stop resource hub on the Company’s intranet continued to be a valuable resource for colleagues, giving them access to useful tools, courses and articles that support sustainability-related conversations with tenants.
Tenant Surveys Focus on Future Needs
Taikoo Place conducted a three-phase customer mapping plan. Phase one was a tenant survey; phase two focused on understanding our customers’ physical usage across the portfolio and the unique needs of different customer archetypes; and phase three researched ways to create an open feedback loop with tenants to keep us continuously informed about changing tenant needs and preferences, allowing us to be more agile with decision-making and better equipped to enhance our offerings. The 2022 survey focused on understanding the way different stakeholders use our portfolio and identifying areas for further enhancement of the user experience around connectivity, health and wellness, inclusion and diversity, digitalisation and sustainability. The survey results have helped to define multiple projects over the year and continue to support an upcoming strategy for the Taikoo community as a whole.
Moving forward, we are implementing an open feedback loop through various channels to inform our business decisions, project ideation, and strategy planning. This initiative will launch in different forms throughout the year, beginning with our first annual survey in April 2024.
Tenant Engagement – Environment
Our environmentally-focused tenant engagement initiatives flourished this year. The Green Performance Pledge, which covers two core tenancy areas, fit-out and operation, to create impacts in terms of energy, water and waste reduction, gathered more tenants across our portfolios; while our Green Kitchen Initiative, which allows portfolio management teams and tenants to have sustainability conversations before fit-out and renovation projects commence, allowing both sides to work to reduce energy and water usage and improve air quality and waste management, had 107 F&B participants in 2023.
Read More
Tenants Engagement – Digitalisation
As part of our commitment to innovation and experimentation, Swire Properties’ ongoing digital transformation aims to improve digital connectivity, incorporate innovative technologies, create efficiencies and cost savings, and reduce waste across our operations. Taikoo Place and Pacific Place have received the highest level of certification from two global digital connectivity benchmarks: WiredScore and SmartScore.
Read More
See More In
NaN / 3
Tenant Engagement – Social and Wellness